RETURN & REFUND POLICY

Thank you for choosing Juwelen! We strive to provide you with the best shopping experience possible. Please take a moment to review our return policy:

No Refund Policy: Once an order is placed, it cannot be returned or refunded. We apologize for any inconvenience this may cause.

Exchange Policy: We understand that circumstances may arise where an exchange is necessary. We offer exchanges only for damaged or unused products. Requests for exchanges must be initiated within 7 days of delivery.

Reverse Pickup Charges: Kindly note that for exchanges, a nominal reverse pickup charge of Rs. 200 will be applicable as shipping charges. This charge ensures a smooth and convenient exchange process for you.

For any further inquiries or assistance, please don't hesitate to reach out to us at Contactus@juwelen.in. Your satisfaction is our priority, and we're here to help.

SHIPPING POLICY

Shipping Information

At Juwelen, we're delighted to offer complimentary shipping for all orders within India. Here's what you can expect:

Fast Dispatch: Orders are typically dispatched within 2 to 7 working days from the date of purchase.

Speedy Delivery: Our domestic delivery service ensures that your order reaches you within approximately 5 working days.

Exceptional Circumstances: While we strive for timely delivery, we acknowledge that unforeseen circumstances may arise. In such rare instances, rest assured that we will promptly notify you of any delays.

Your satisfaction is our priority, and we're committed to ensuring a seamless shopping experience from start to finish.